Trada Casino Privacy Policy
This Privacy Policy explains how Trada Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to help you understand what information is processed and the choices available to you.
Trada Casino is committed to handling personal information responsibly and transparently. This policy applies to players and visitors in the United Kingdom and should be read together with our Terms and Conditions and any notices presented when information is collected.
Information We Collect
We collect information that is necessary to provide a secure, reliable and personalised casino service. The information we receive may depend on how you interact with Trada Casino and the services you use.
- Identity details, such as your name, date of birth and information used to confirm that you are at least 18 years old.
- Contact details, including your email address, telephone number and postal address.
- Account information, such as login details, preferences, account history and responsible gambling settings.
- Verification information, which may include documents or other details required to confirm identity, age, address or payment ownership.
- Payment and transaction data, including deposits, withdrawals, payment method details, transaction amounts and related records. Full payment card details may be handled by authorised payment providers rather than stored directly by us.
- Technical information, including IP address, browser type, device details, operating system, language settings and information about how you use our website.
- Communications, such as messages sent to customer support, survey responses, complaints and information provided during account enquiries.
Some information may be collected automatically through cookies or similar technologies. We may also receive information from service providers that assist with identity checks, fraud prevention, payments, analytics or technical operations.
How We Use Information
Trada Casino uses personal information for clear and legitimate business purposes. These purposes may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming age, identity and the ownership of payment methods.
- Protecting the platform against fraud, attempted abuse, unauthorised access, collusion and other security risks.
- Providing customer support and responding to requests, complaints or technical issues.
- Operating games, promotions, account features and other services you choose to use.
- Monitoring activity to support fair play, safer gambling and the integrity of our services.
- Improving website performance, usability, content and customer experience.
- Sending service messages, including account notices, security alerts, transaction updates and changes to our terms or policies.
- Sending marketing communications where permitted and where your preferences allow it.
- Meeting applicable administrative, legal, regulatory or reporting obligations.
We do not use personal information for purposes that are incompatible with the reason it was collected unless an appropriate notice is provided or another permitted basis applies. Where automated tools are used to identify unusual activity or support account reviews, additional human assessment may be undertaken where appropriate.
Cookies and Similar Technologies
Cookies are small files placed on your device when you visit a website. Trada Casino may use cookies, pixels, tags, local storage and related technologies to keep the website functioning and to understand how visitors use it.
- Essential technologies support account access, security, session management and core website functions.
- Preference technologies remember choices such as language, display settings or consent selections.
- Analytics technologies help us assess traffic, navigation and website performance.
- Marketing technologies may help measure campaigns or present more relevant communications, subject to applicable choices and permissions.
Some cookies may be placed by service providers operating features on our behalf. You can manage cookies through your browser settings and, where available, through the cookie preferences displayed on our website. Disabling certain cookies may affect account access or the performance of some features.
Data Sharing
We may share personal information with carefully selected recipients when necessary to operate Trada Casino, protect users or fulfil our responsibilities. These recipients may include:
- Payment processors, banks and financial service providers that facilitate deposits, withdrawals and payment checks.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, customer support, communications and analytics suppliers.
- Professional advisers, auditors and insurers where their involvement is necessary.
- Companies within a corporate group, where relevant safeguards and appropriate controls are in place.
- Authorities, courts or other authorised bodies where disclosure is required or reasonably necessary.
We expect service providers that process information for us to maintain confidentiality and appropriate security. We do not sell personal information as a general business practice. Information may also be disclosed if needed to investigate suspected fraud, protect the rights and safety of users, or enforce our agreements.
Data Security
Trada Casino uses organisational, technical and procedural measures designed to reduce the risk of unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, account security procedures, encryption or secure transmission methods, monitoring and staff confidentiality requirements.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed improperly. We may restrict access or request further verification when activity appears unusual or presents a security concern.
Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security needs and any applicable record-keeping obligations.
When an account is closed, some information may remain in secure storage for a period of time. This may be necessary to resolve disputes, prevent repeat misuse, maintain transaction records, support investigations or meet other applicable obligations. When information is no longer required, we will take reasonable steps to delete it, anonymise it or place it beyond practical use.
Your Rights
Depending on your circumstances and applicable data protection rules, you may have rights concerning the personal information we hold about you. These may include the right to:
- Ask whether we process information about you and request a copy of relevant personal data.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no valid reason for continued retention.
- Request restriction of processing in certain situations.
- Object to particular uses of information, including some forms of direct marketing.
- Request information in a suitable electronic format where applicable.
- Withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before consent was withdrawn.
These rights may be subject to exceptions, verification requirements or limitations. For example, deleting information may not be possible while it is needed for security, dispute resolution or required records. We may ask for additional information to confirm your identity before completing a request.
Third-Party Services
The Trada Casino website may contain links, integrations or features provided by third parties. These services may have their own privacy notices and terms, and their handling of information is not controlled by this policy. You should review the relevant information before submitting personal data to an external service.
Third-party providers may support payments, verification, analytics, communications, hosting, customer service or other operational functions. We select providers with regard to security and reliability, but their processing may be governed by their own policies and contractual arrangements.
International Transfers
Some suppliers or group companies may process information in countries outside the United Kingdom. When personal information is transferred internationally, Trada Casino will take reasonable steps to ensure that the transfer is managed securely and that suitable safeguards are used where required.
These safeguards may include contractual protections, recognised transfer arrangements, assessment of the receiving organisation and technical security controls. Information may also be transferred where necessary to provide a service you requested or where another permitted basis applies.
Policy Updates
We may update this Privacy Policy when our services, technology, suppliers or information practices change. The revised version will be made available through the Trada Casino website and will show an updated effective date where appropriate.
We encourage you to review this page periodically. If a change materially affects how personal information is used, we will take reasonable steps to provide a more prominent notice or communicate with you through an appropriate channel.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how your information is used, contact Trada Casino at [email protected]. Please include enough detail for us to identify your account and understand your request, but do not send unnecessary payment credentials or sensitive security information.
We will review privacy enquiries and respond within a reasonable period. We may ask for identity verification before disclosing account information or carrying out a request. If you are dissatisfied with our response, you may have the option to raise the matter with the relevant data protection authority or another appropriate body.
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